Returns | Exchanges
Need a different size? Want a different color? We would be happy to exchange it for you. All items must be in their original condition with tags attached. Please email Cottontalekidsclothing@gmail.com to begin your return/exchange process.
Cottontale accepts product returns and exchanges within 15 days of the original ship date. Please make sure your exchange or return is initiated within these 15 days. Exchanges take 1-2 business days for processing and 5-7 business days to ship back to you. You will receive an email confirmation regarding your exchange. If the item has a price difference for more than the original product, you will be contacted to charge your credit card the difference. If the item has a price difference for less than the original, the original card will be refunded the difference.
Customers are responsible for the cost of return shipping and exchanges back to our warehouse. The customer will also pay for shipping the exchange back to them. We advise using a service that is traceable since Cottontale is not responsible for items lost in transit back to our warehouse.
Exchanges are only allowed 30 days from date of purchase for items that have not been worn or washed. Customer is responsible for the cost of shipping back to our warehouse.
For all customer service related issues or any other inquiries please don’t hesitate to contact us at Cottontalekidsclothing@gmail.com. Thanks for your support!